Frequently Asked Questions

As with any new vendor you should do your own research. We are not in business to short change or make a quick buck. We have tons of glowing reviews and a long list of happy customers. To give our new customers extra confidence, we offer a no-gimmick refund guarantee.

Our products are sourced from within Indonesia. We only use verified farmers that we have built strong relationships with over the years. Our products are tested and packed in the US.

We do not give out free samples without an order being placed. We are happy to throw in a sample of 15 capsules of any strain on orders over a kilo or 1000 capules. You must request the sample in order notes.

Each batch of kratom we receive has a sample HPLC tested before it arrives. We reject any product that tests below 1.7% alkaloid content. We are happy to supply the test results to any customer that inquires, however, the lab name and contact info will be removed for privacy reasons.

Yes! We offer a first-time customer discount code. Use FIRSTTIME5 to get 5% off your first order. If you are a repeat customer, make sure you are subscribed when you checkout and we will send promotion discounts. We usually send out 10-25% off bi-weekly at random. Sometimes the discount covers all strains, other times it covers a specific strain we are liquidating to make room for new stock.

We offer both credit/debit and e-check/ACH. Both methods are completed on our secure checkout page.

Our checkout page is encrypted via SSL. The SSL certificate authentication can be verified in the browser settings. You can tell if a page is secure by it showing https:// in the URL bar.

After you have requested a refund on the contact page, the service rep will respond with a confirmation. We may request for you return the product first, in that case, the rep will email a return paid postage label so you can drop the item at the post office.

USPS Priority takes 2-3 days on average. USPS Express is 1-2 days on average. If we ship on the same day you order, you can expect your order to arrive within that window of time. We cannot always get the order out the same day if you order later on in the day (after 12 pm PST). Also, we do not ship Sundays so if you order late on a Saturday you may have to wait until the following Monday for your order to ship. It is best to order earlier on in the day and before weekends for the fastest delivery time. USPS delays may also vary but usually, they are pretty fast.

Message customer support about the issue. Even if your tracking number has been issued, we can still fix it if it is soon enough. Contact us if you need further help.

Check with your neighbours and family members if it shows as the right address. If this doesn’t solve the issue, call USPS with the tracking number and see if they have more information. If it shows as delivered to the wrong address, we will reship free of charge.

Customer support will email you a return shipping label. Bring the print out of this label or copy on your phone to the nearest post office and drop the package off.

Still Have Questions?

You can reach us here on the contact page.